Keeping Your BigCommerce Customer’s Payment Information Safe

Tips for Keeping Your BigCommerce Customer’s Payment Information Safe

Payment security is an important aspect of any online store and is essential to protect your customers’ payment information from cyber threats. BigCommerce offers multiple payment options, and while they all have built-in security features, there are additional steps you can take towards keeping your BigCommerce customer’s payment information safe.

1. Use SSL certificates
SSL (Secure Socket Layer) certificates encrypt information sent between a user’s browser and your website’s server, making it more difficult for hackers to intercept sensitive information. Make sure that your BigCommerce store has an SSL certificate installed and that the checkout page shows “HTTPS” instead of “HTTP”. The former stands for a secure connection that provides peace of mind for customers.

2. Use secure payment gateways
BigCommerce supports a wide range of payment gateways, from PayPal to Stripe, and each gateway has different security features. Before choosing a payment gateway, research the available options and choose one that offers strong security features, such as fraud detection and PCI compliance.

3. Implement two-factor authentication
Two-factor authentication adds an extra layer of security to the checkout process by requiring customers to provide two forms of identification. This may include a password and one-time code sent to your email or mobile device. Two-factor authentication reduces the risk of unauthorized access to your customers’ payment information and gives you and your customers peace of mind.

4. Update and monitor your store regularly
Update and monitor your store regularly to ensure it has the latest patches and security fixes. Also, install a firewall and intrusion detection system to detect and prevent unauthorized access to your store. Regular monitoring of your store’s payment activity can help you spot suspicious activity and stop fraudulent transactions before they happen.

5. Inform your customers
Explain to your customers how to protect their payment information by using strong passwords, avoiding public Wi-Fi when making payments, and never giving out their payment information over the phone or by email. Providing your customers with advice and best practices on how to protect their payment information can build trust and loyalty, and lead to repeat business.

Payment security is a critical aspect of any online store and measures to protect your customers’ payment information are essential. By implementing SSL certificates, using secure payment gateways, implementing two-factor authentication, regularly updating and monitoring your store, and educating your customers, you can help keep your BigCommerce store secure.

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To learn more, check out this post: What is BigCommerce?