How’s BigCommerce’s Customer Support?
As an eCommerce business owner, having reliable and fast customer support is crucial for the success of your online store. If you’re considering BigCommerce as your e-commerce platform, you’ll be happy to know that they offer a wide range of customer support options.
One of the most important customer support options that BigCommerce offers is 24/7 live chat support. This means that you can get help from a BigCommerce representative any time of the day, whether you have a technical question or a general question about your online store. In addition to live chat support, BigCommerce also offers phone support during business hours, which is a great option if you prefer to talk to someone over the phone.
In addition to live chat and phone support, BigCommerce also offers an extensive knowledge base and a community forum. The knowledge base contains articles and tutorials to help you solve common problems and learn how to use the various features of the platform. The community forum is a great place to connect with other BigCommerce users and get advice and feedback from other e-commerce business owners.
BigCommerce offers a range of customer support options designed to help you get the help you need, when you need it. From 24/7 live chat support to an extensive knowledge base and community forum, you can rest assured that you have the resources you need to manage your ecommerce business with confidence.
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