How to Manage Orders in TikTok Shop

Manage Orders in TikTok Shop

If you use TikTok Shop to sell products on this platform, it is important to know how to manage orders effectively. Here is a step-by-step guide to help you manage orders in TikTok Shop.

Step 1: Get Access to Your Orders
To manage your orders, you’ll need to log in to your TikTok Shop account. Once logged in, click on the “Orders” tab. You will see a list of all the orders you have received.

Step 2: View Order Details
To view the details of a specific order, click on the order number. A page with all the order information will be displayed, including the customer’s name and shipping address, the product(s) purchased, and the status of the order.

Step 3: Update Order Status
Once the order has been shipped, the order status needs to be updated so that the customer knows that their order is on its way. To do this, click on the “Update Status” button and select the appropriate status (e.g. “Shipped”).

Step 4: Track the Shipment
If you have attached a tracking number to your shipment, you can enter it on the order details page so that the customer can track the shipment. This can help increase customer satisfaction and reduce the number of support requests you receive.

Step 5: Troubleshooting
If a customer has a problem with their order (for example, they haven’t received it yet or the product is damaged), you can use the TikTok Shop messaging feature to communicate with them and resolve the issue.

Step 6: Manage Returns
If a customer wants to return a product, you can use the TikTok Shop messaging feature to communicate with them and arrange the return. Once you receive the returned product, you can refund the customer.

Order management in TikTok Shop is a simple and straightforward process. By following these steps, you can efficiently manage orders, communicate with customers and resolve any issues. By offering a high level of customer service, you can build customer trust and increase your sales on the platform.